NEW TO THIS EDITION:

· Revision of all chapters on Information Communication Technology · Includes an extended section on Research Methods and Resources · The area on Media has been fully updated and expanded · Chapter on Communication has also been expanded to include the concept of ‘Perception’ · Website containing PowerPoint slides for lecturers, extra examples, solutions to quizzes and extra letters

Suitable for FETAC and HETAC Communications modules, and for courses in which Communications is an element

Catherine Fox is Head of the School of Services, Leisure and Tourism in Cavan College of Further Studies. She lectures in Communications & Customer Services and is an external examiner in Communications with FETAC. She has previously worked as a consultant with Carr Communications.