Updated edition of this popular text reflects changes in relation to employment legislation, financial institutions, information technology, mobile communication and online security awareness within the office context.

• New to this edition:

Unit 1: The Business Working Environment details:
- franchising as a business model
- sources of finance, credit unions and updates in banking services
- updates on employment legislation

Unit 2: Office Duties details:
-developments in telephone communication services and telecom charges
-recent budgetary changes affecting payroll calculations and business transactions

Unit 3: Computers and Networks details:
-developments in computer hardware, software and networks
-updates on web security issues and viruses

Unit 4 : Postal, Electronic and Mobile Communication details:
-updates on postal services and charges
-advances in mobile communications: Smart Phones

Unit 5 : Storing and Retrieving Information details:
-updates on manual filing systems
-developments in Electronic Data Management

• Assignments aimed at promoting self-study, group discussion and project work are also provided at the end of each unit

Written specifically for Information & Administration – FETAC Level 5
Also suitable for:
- Business Administration – FETAC Level 5
- General Business & Community Studies – FETAC Level 5
- Office Information Systems (Higher Certificate) – HETAC Level 5
- Information Technology & Business Administration courses  – City & Guilds – Level 5