· Contains updated information focusing on e-learning, e-technology, e-marketing and the changing nature of business due to innovation and developments arising from globalisation, new technology, social networking and deregulation.

· New to this edition - Women in business and the development of empowerment, self-managing teams, tele-working, the effects on HRM and childcare considerations - Current examples of organisational change and strategic decision-making - Changes in banking methods and functions to include e-payments and transfers, funds administration, financial mismanagement and tax evasion and the growth and effects in business of SSIAs - Changes in the functions of the Central Bank of Ireland and the birth of the Financial Regulator - The changing structure of the EU – new member states and the ECB and Euro Coins and notes, The EU Energy Policy and its response to climatic change - Management functions extended to include facilities management and new management methods developed in line with the knowledge economy - Chapter on Retail Administration extended to include current trends in Irish Retailing

· Sample questionnaires are provided for assignments on ‘The Organisation’ and include essential SWOT and PEST analyses to help with student research

· Each chapter contains practice questions, sample assignment briefs for lecturers and students and actual student projects for reference purposes

· Suitable for FETAC levels 5 and 6 modules in Business Administration, Business Management, Enterprise, HRM and Retail Administration.

· Suitable for FETAC Levels 5 and 6 Certificates in Business Studies, Business Administration, Retail Studies, Marketing, Information Processing

· Also suitable for HETAC Business, Management, HRM and Office Information Courses, FAS, IATI, AAT, ICM, CIPD.